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We, StarLight Wave Ltd, have adopted this complaint process in order to ensure fair and timely handling of any complaints that could arise from our relationship. The Company is authorized and regulated by the Mwali International Services Authority under license number T2023397. StarLight Wave Ltd, registration number is 2023-00491 with a registered address on Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
To make a complaint to the company, please fill in and submit the complaint form (click on the link below). Please note that the Company reserves the right not to accept complaints submitted through any other means or methods (i.e. E-mail, telephone, etc.). Use the following link to access the complaint form.
Once you have completed and submitted your complaint form, our corresponding department will investigate and reach out to you further accordingly.
We will acknowledge the receipt of your complaint within five (5) days from the receipt of your complaint form
Once we confirm receipt of your complaint, our team will assess and investigate the matter in detail. Our aim is to resolve issues as quickly as possible, and we are committed to providing you with a final response within thirty (30) days of receipt. Throughout the process, we will keep you updated on progress, and we may contact you by email or phone if further information or clarification is required.
Please note that the Company shall consider your complaint as closed and cease the relevant investigation in case you fail to respond to our officers within the period of six (6) weeks from the date of the submission of your complaint.
https://mwaliregistrar.com/
BP 724, Fomboni L'île de Mwali (Mohéli) Autonomous Island of Mwali (Mohéli) Comoros Union
Company Information: Starlight Wave Ltd is a Company incorporated and registered in Comoros Union, with registration no. 2023-00491. The Company’s registered address is at P.B. 1257 Bonovo Road, Fomboni, Comoros, KM. The Company is authorised and regulated by the Mwali International Services Authority as an International Brokerage and Clearing House, with license no. T2023397.
Regional Restrictions: StarLight Wave Ltd does not offer its services to residents of the European Union or to any other jurisdictions where such distribution would be contrary to local laws and regulations.
StarLight Wave Ltd does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. StarLight Wave Ltd is not a financial adviser and all services are provided on an execution only basis.
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